How to Manage Online Orders

The Online Orders page provides the user with an overview of all customer orders placed through the BBB website. The User has the authority to manage and fulfill the customer’s order.

• Order ID: A unique reference number assigned to each order. The most recent order appears at the top of the list.
• Date Added: The date when the order was placed.
• Customer: Name of the customer who placed the order.
• Shipping: Indicates the chosen shipping method—either Click & Collect (customer picks up from the store) or Delivery (order is shipped to the provided address).
• Items: The total number of products included in the order.
• Total: The overall value of the order.
• Payment: Displays the payment status, indicating whether the order has been paid for or if payment is still pending.
• Order Status: Shows the status of the order:
  1. Requires store action: The order needs to be fulfilled by the User.
  2. Requires BBB action: The order is pending fulfillment by BBB.
  3. Order Completed: The order has been successfully processed and completed.
• Actions: Users can view order details by selecting the Actions dropdown menu and clicking View Order or by clicking on the Order ID.

To access the order details, the User needs to click on the Actions button, which will reveal a dropdown menu with the View Order option.

Selecting this will redirect the User to the Order Form, where they can review all key details, including customer information, order value, and delivery specifics.

If the User needs to fulfill an order, they can click the Action button and select the Fulfill Order option from the dropdown menu.

If the product is available in-store, the User can proceed with fulfilling the order and then marking it as ready for delivery or ready for pick-up.

However, if the product is unavailable, the User must request BBB to fulfill the order by selecting the BBB to Fulfill option. BBB may then supply the product from their own inventory or source it from the supplier.

After selecting this option, the User can print the order's billing form by clicking the Print Preview button.

Once BBB has successfully processed the order and it arrives at the User’s store, the Order Status will update to Requires Store Action. Take note, the User can track updates in real time as BBB processes the order.

At this stage, the User must update the Order Status by marking it as either Received from BBB or Received from Supplier, depending on the source. They can then complete the order by shipping it to the customer or preparing it for pick-up.

In some cases, if the product is unavailable from both BBB and the supplier, BBB will send a request to the store to issue a refund. The User must then process the customer’s refund and finalise the order by selecting the Refund Customer and Process Order button.